3b Olive Road, Penrose, Auckland
14 Erson Avenue, Royal Oak, Auckland
You can contact us from anywhere in New Zealand toll free on our Disability-Line. Our 0800 service accepts calls from mobiles as well as landlines. When you call you will be speaking with an information specialist in one of our Information Services. We do not use a call centre. If the information you require is localised then we can connect you to an information specialist in your community who has local knowledge and experience.
If you, or someone you know, need disability information and advice then give us a call today.
Collectively, our Centres service over 450,000 client requests each year for disability information.
What Federation Centres are providing is not just disability information, it is expert knowledge that educates, guides, navigates and connects people to the services and supports they choose. This knowledge is embedded in local communities and Centres have become essential community hubs that “sort things out” with individuals, families, whānau, aiga, carers and support people. Centres have been changing and innovating to respond and be flexible to the needs of their people and have for many years worked alongside people living with disability, acknowledging and respecting their expertise. There is no doubt that the right knowledge, given in the right format, at the right time can enable people to have more choice and control in their lives.
Federation Centres have linkages with local communities, linkages with each other regionally and macro linkages nationally. This connectedness provides one of the broadest information networks in New Zealand. Some Federation member organisations provide other specialist services including assistive technology and products, community access and participation, assistance with individualised funding, disability specific services, complex disabilities, rare disorders, young persons services, Māori, Pasifik, Asian and other cultural services.
